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Nest Learning thermostat display went blank

AJSLC
Community Member

I have had this thermostat installed for 2 weeks, working perfectly.  Then yesterday I touched the bezel to adjust the temperature and got a static spark from it, and the display went blank.  Now the display seems dead, nothing showing.  It still makes the audible clicking as you turn the bezel, but no display.

5 REPLIES 5

MrVacca
Silver Product Expert
Silver Product Expert

Sorry to hear about that @AJSLC - I would try a factory reset and if that doesn't work, you are probably still able to return it if you bought it a couple weeks ago. 

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, @MrVacca.

 

@AJSLC. I hope that you're okay. We'd like to take a look into this for you. Please fill out this form and let me know once you're done.

 

Best regards,

Mark

Hey there,

Checking back in — have you had the chance to fill out the form?

Best,
Mel

Hi folks,

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

Jake
Community Specialist
Community Specialist

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake