Nest Thermostat 3rd Gen E74 Error

[Mike65]

Received a E74 RH Power error. Called for emergency HVAC company to get my heat going again. It was 20 degrees outside. After spending $600.00, it was determined that the thermostat shorted out and needed to be replaced. I went to the store and bought a new Nest Learning Thermostat. The HVAC company installed the new thermostat and it fixed the problem. Called Google Nest support,  Case ID [9-2478000033506], and sent all the necessary paperwork as requested. Support said the only option was to send me a new thermostat. I already replaced the thermostat and requested a refund, not a new thermostat. Support suggested that once I received the new thermostat I could sell it and maybe make a profit. REALLY!!! Who's looking to make a profit when you are already purchasing Google / Nest products at a premium? How about just giving me a refund. I choose not to do anything at this time and advised support that I will take the new replacement thermostat back to the store and buy a different brand. Support thanked me and added "Good Luck". I am a big supporter of Google products. I own six hubs, Pixel cell phones and really like their products. However, the thermostat warranty is not the remedy I was looking for. Suggestions anybody? I don't want to leave Google, but if push comes to shove, I'm out of here!

[Markjosephp]

Hello Mike65,

I'm sorry you have to experience this, and we appreciate you for keeping up with Google devices. I'd be happy to take a look at this for you.

I was able to review your support ID, and it appears that you purchased your Nest Thermostat from a different retailer. Please check the retailer's website or contact them for return information. Also, here's an article about our return policy for Google Store-purchased devices.

If there’s anything else I can help you with, please let me know.

Regards,

Mark

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey Mike65,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake