Nest Thermostat App shows a thermostat on permanently

[NLCT]

At our beach house, the Nest Thermostats are set to ECO with 55 as the temperature setting. When the temperature reaches 55, one of the Nest Thermostats permanently shows orange in the App, but the temperature does not rise above 55. I manually set the temperature to 63 yesterday and the house warmed up as expected. I set them back to ECO and now the house has cooled to 55, and the App shows the thermostat orange permanently again with no temperature change. Any thoughts?

[jenniffert]

Hi NLCT,

Thank you for reaching out to the community. I'm sorry to hear that one of your thermostats is showing "on" in the app, and when it reaches 55 degrees, it shows an orange indicator, but there are no temperature changes. Help is here!

To better investigate the inconvenience, I’d like to ask the following:

• What is the model of the affected Nest thermostat? Here’s a helpful article about how to identify your thermostat model.
• Did you get any error messages?
• Did heating and cooling ever work as expected with this Nest thermostat through the app?
• When you set up the Nest thermostat for the first time, did you experience the same inconvenience? If not, when did the inconvenience first occur?
• What is the app that you're using?
  
  

In the meantime, I’d suggest the following steps:

• Ensure that both your mobile device and the Nest or Google Home app are up-to-date with the latest software. This can often resolve compatibility issues.
• Check for power errors. If possible, try to turn the display back on. Check for power errors on the home screen or by going to Settings, then Equipment.
• Inspect the thermostat display: Ensure the connector pins are straight and the wires are securely connected to their terminals.
• Restart the thermostat: Follow the instructions in this article: Restart or reset a Nest thermostat.
  
  

Keep me posted.

Best regards,

Jenniffer