With my brand new sealed thermostat E;
I plugged it in and noticed nothing happened on the screen, I used the community to find out I should remove it from the dock and plug a USB cable in directly for it to charge. It charged for an hour or so and the house icon came on the screen, importantly not the house in a phone with arrow. It started flashing yellow and I plugged it back into the dock and it stopped flashing. However, it remains on the house logo, it doesn't change to anything and will occasionally reboot I think (maybe every 5 - 10 minutes the screen goes off and the nest logo appears again).
There is a orange light that flashes periodically, maybe every minute but will then stop.
I tried to connect via the Nest App and after scanning the QR Code, it starts to connect but then pops up with:
"Something went wrong. We're having troubles connecting to your thermostat. Make sure that you're close to it and that it's plugged in. TD023"
Tried the "Try Again" option but same thing. I am directly next to the router and my phone is next to the thermostat.
I've worked through https://support.google.com/googlenest/answer/9703359?sjid=15591625613352576443-EU#TD023&zippy=%2Ctd and still the same thing.
Any one have the same issue or a solution?
Thanks in advance.
