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Nest Thermostat Issue.

CRoo
Community Member

Hi 

My thermostat went offline unexpectedly around 8 hours ago, currently I am getting a green flashing light with a home icon in the centre of display. I have reset a few times, on each occasion the device tells me time and date are incorrect and I can not connect to WiFi (nest.com/w5) error. When searching for WiFi the thermostat can not find any routers and after 10/15 mins goes back to the green light/home icon status as referenced above.

N.B. not having WiFi issues on any other device.

If anyone has any suggestions this would be greatly appreciated. Thanks in advance.

4 REPLIES 4

aatienza
Community Specialist
Community Specialist

Hey CRoo,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?

 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

It's us again. Were you able to fill out the form?

 

Thanks,

Archie

Markjosephp
Community Specialist
Community Specialist

Hello folks,

 

Thanks for assisting, Archie.

 

@CRoo, I'm checking back in — how's it going? Have you had a chance to fill out the form? Please let us know so we can assist you right away.

Regards,

Mark

Hello CRoo,

 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

 

Thanks,

Mark