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Nest Thermostat No Longer Finding Network

MM2850Cali
Community Member

My Nest thermostat (3rd Gen) no longer will connect network and goes into an infinite "searching for available networks" cycle.  It is approximately <1 year old, worked very well with great connectivity, but now cannot connect to network.  I've tried resetting the network, resetting the device, app-related updates, etc.  --- Basically any and all of the potential fixes I've been able to find on the forum, but with no success.

I'm still able to use it manually and it is still capable of controlling my heating system; however, I can't check it or manage it remotely (which is very important to me when it is -10 degrees outside).

I've confirmed my network works, have placed an access point within 4 feet of the device with no obstructions, my other nest devices are connected and working properly, etc.

What can I do to get a replacement?

2 REPLIES 2

EdwardT
Community Specialist
Community Specialist

Hi MM2850Cali,

 

Thank you for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat to your Wifi. I'd love to know more about this and I have a few questions:

 

  • How far is your Nest Thermostat from the router?
  • Are you getting any messages when it fails to detect a network?

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi MM2850Cali,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

 

Thanks,

Edward