I couldn't get the thermostat, Nest model 1.4, device 6416600645B1301 to change the name and password for the new wifi router. It wanted to connect to my android phone, and that failed. I need it to connect to the router. So I used the dial on the thermostat to start a factory reset. Batteries are good. I took batteries out & put them back in again. It is stuck saying "Continue setup in google home app." There is no clear path in the google home app to continue set up. I was able to change one of the wifi names and passwords back to the old one. But the Nest isn't even able to pick up the old wifi info. The thermostat is flashing and I cannot control the home temperature. I restarted my phone also. I looked all over the help forums. If Nest had live phone or chat support, we would have solved this problem 90 minutes ago. I really need help to use the thermostat.
