Nest Thermostat Wifi Failed

[comosaydice]

Spent the last 3 days trying to figure out a Nest Thermostat failing to see any wifi networks, following Google's troubleshooting. Today I spent another 25min on a call repeating previous actions with a tech. The end result was being told the thermostat needs to be replaced and advised to buy a new Nest Thermostat because it's outside the 2 year warranty.

This experience makes me 100% not want to purchase Google products again. If they break fine, but it taking multiple days to get to the point where they tell you it's broken and needs to be replaced is frustrating as hell. The last thing I want at the end of these 3 days was to replace a tech toy with the same exact product, instead of buying from a reputable company.

[Jenelyn_O]

Hi comosaydice,

Thanks for sharing your thoughts and experience. We apologize for the inconvenience you encountered. It’s never our intention to cause frustration or disappointment. I'd like to review your case. Could you please provide your case ID number?

Best,

Jenelyn

[comosaydice]

Case ID: 3-9701000035611 

[comosaydice]

https://www.youtube.com/watch?v=gmyyVZyaBb4
https://www.youtube.com/watch?v=Ro0eot0f3r8

Both videos have the same problem I do. Both of them got their devices replaced, but the videos are 3 years old.

There are multiple reddit posts with same issue as well. I wish I had checked those first before wasting time following Google's "troubleshooting", which does not mention the possibility of the device being bad at any point.

https://www.reddit.com/r/Nest/comments/p8ogog/nest_thermostat_3rd_generation_cant_find_any_wifi/
https://www.reddit.com/r/Nest/comments/kcc7lc/nest_suddenly_cant_find_wifi_failed_to_connect/
https://www.reddit.com/r/Nest/comments/znegym/downstairs_nest_thermostat_suddenly_cannot_find/
https://www.reddit.com/r/Nest/comments/wuuyde/nest_thermostat_3rd_gen_cant_see_any_wifi_networks/

[Jenelyn_O]

Hi there comosaydice,

Thanks for providing the information above. I'm sorry for the delay. I reviewed your case and the representative sent you an email. You can reply there if you have further questions or clarifications. Also, please refer to the links that have been provided via email, as your reference for Google Nest warranties and product feedback form. 

Regards,

Jenelyn