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Nest Thermostat (coming home from a long trip) estimated time of arrival feature.

BenLor
Community Member

I have a Gen3 learning thermostat.


While the unit is sensing that I am out of my house and switching the schedule to "Away"

Why is the unit not "smart" enough to know when I am heading back home from a long trip (10 days), as I am driving back home (5 hours trip) heading back home. I'd really like the house to be somewhat warm as I am about to come home. Since I am using Google maps on my Pixel 8 Pro and the "home address" is set. Google knows I am heading home and has somewhat of an ETA.

So if someone knows a setting I may have missed to enable this feature feel free to share.
If nothing exist then why is my expensive and fancy "learning" thermostat waiting until I am entering my house to switch the profile and start "heating" the place.

Thanks!

3 REPLIES 3

Jeremyg
Community Specialist
Community Specialist

Hi @BenLor!

 

Thanks for reaching out to the community. I am sorry that your Home/Away Assist feature on your Nest Learning Thermostat 3rd Generation is not working properly, but no need to worry; help is here. I need to know a few things about your thermostat in order to provide you with a better resolution.

  • Does the thermostat display show any error codes or messages?
  • When did the issue first occur?
  • When was the thermostat installed?
  • Previous troubleshooting steps?

In the meantime, can you please look at the following link that has information about the Home/Away Assist feature and Home/Away Assist settings?

I'll be waiting for your response; any additional details you can provide will be helpful.

 

Best regards,
Jeremy.

BenLor
Community Member

Hi, I presume this is a canned template message.

What I have asked is more of a feature request than an actual error or issue.

  • Does the thermostat display show any error codes or messages?
    - No error codes or messages
  • When did the issue first occur?
    - Never
  • When was the thermostat installed?
    - Just over a year ago
  • Previous troubleshooting steps?
    - none, it's a feature request

Jeremyg
Community Specialist
Community Specialist

Hi @BenLor!

 

Thanks for your reply. I understand that you are requesting a new feature. Your feedback is invaluable to us and helps us identify areas for improvement. Then here I send you the feedback form where you can put your suggestions and share your experience. 

 

Best regards,

Jeremy.