Nest Thermostat does not connect to Google Home App

[dfhudkins]

Greetings. New Google Nest Thermostat Snow M: G4CVZ.

Proceed through setup using barcode scan and Google Home App. Home app has several other devices installed and working correctly. Voltmeter shows 24 VAC from Red lead to C lead. Old thermostat (heat only using W lead) worked correctly. Voltmeter test of batteries shows good charge.

Have now attempted several different times to replace the existing thermostat. Pulling batteries between each attempt. Nest states "Continue in the Google Home app" - Android app on Samsung SF21 states "Connecting Looking for Nest Thermostat" but connection never occurs.

Attempting in Nest app redirects to Home App. 

Cannot find means to factory reset Nest Thermostat. Pressing ring only gives "Continue in Google Home app" message. Now what?

[Patrick_Caezza]

Do you have Bluetooth turned on on your phone? Nest requires Bluetooth.

[dfhudkins]

@Patrick_Caezza Bluetooth is on. Working fine with Bose speaker, Beats headphones and Subaru BT

[Jenelyn_O]

Hi there,

Thanks for reaching out and for being a step ahead of us. Your Nest Thermostat is already in a factory default and it could only be added using the Google Home app. To add your thermostat, make sure that there are no other Bluetooth devices like speakers, smart watches etc. connected to it. 

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[dfhudkins]

No other items were connected in Bluetooth at the time of repeated attempts, including attemps with 2 different Samsung phones.

[Jenelyn_O]

Hey dfhudkins,

Thanks for keeping me in the loop. To isolate it further, could you please try to create a new home structure on your Google Home app and see if you can add your Nest Thermostat there?

Take a look at this guide to create a new home structure:  

1. Open the Google Home app.
2. At the top-left hand corner, tap Add.
3. Select Create new home.
4. Continue the prompt and proceed by adding your thermostat.

Let me know if that helps.

Best,

Jenelyn

[dfhudkins]

Will try when home again on March 20. Can I test communication without adding external power. Removing and replacing the existing Thermostat (already done at least three times) is a pain and not good for the wll board.

[Markjosephp]

Hello folks,

Thanks for assisting here, Jenelyn.

@dfhudkins, I'm sorry for the trouble this may have caused you. I understand adding a new Nest Thermostat shouldn't be this difficult, but we would appreciate it once you tried the steps shared by Jenelyn and saw if that helped. Also, please let us know if you'll be receiving any message codes or reports so we can easily determine what's going on.

Regards,

Mark

[dfhudkins]

Tried with 2 different Samsung Android phones running most recent verion of Google Home. Appears to me that I have a problem with the Thermostat itself  New and under warranty. Any recommendations would be gratefully received.

[CoolerJack]

This sounds similar to the issue I had. 

I could connect and use in Nest app but not showing up in Google Home app. 

Read through this thread for how I solved it

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Can-t-add-nest-thermostat-to-Google-home/m-p...

[Jenelyn_O]

Hi there,

Checking in — were you able to try creating a different home structure to isolate the issue further? Please let me know how it goes. 

I appreciate your help, Mark and @CoolerJack.

Best,

Jenelyn

[Jenelyn_O]

Hello there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn

[dfhudkins]

Powering on Nest Thermostat and scanning QR code states use Google Home App. Nest App if used to scN gives same result. Home App never connects. is it possible to trial connect without replacing existing Thermostat? After several attempts, wallboard is fraying. 

[Markjosephp]

Hello folks,

Thanks for the help here, Jenelyn.

@dfhudkins, I'm sorry you have to experience this, and we hope you can have a better time. For your benefit, we'd like to investigate this further and try to make things right. Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help.

Let me know once you're done.

Regards,

Mark

[Jenelyn_O]

Hi folks,

Checking if you were able to fill out the form. Please let us know. 

I appreciate your help, Mark.

Best,
Jenelyn

[dfhudkins]

I have submitted the form.

[Jenelyn_O]

Hello there,

Thanks for the update. I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Regards,
Jenelyn

[dfhudkins]

Thanks for your help.

[Markjosephp]

Hi dfhudkins,

I wanted to ensure you are good to go. Please check your email from time to time for the updates. Also, continue the conversation there, as this thread will be locked in 24 hours.

Regards,

Mark

[dfhudkins]

Submitted the form as noted. No response yet.

[Markjosephp]

Hi there,

Thanks for your patience. Our upper team will get back to you as soon as they can. No worries! I'll leave this thread open until you get assistance. In the meantime, if you come across other information you'd like to pass along or have further questions, feel free to reply to this thread.

Best regards,

Mark

[Markjosephp]

Welcome, dfhudkins

We appreciate your patience with us. An email update with more instructions was given to you by our internal team. Now that you have it, please continue the discussion there because this topic will be closed in 24 hours.

Regards,

Mark