Nest Thermostat not showing on phone app, only Nest logo and AWAy + Temp.

[Schooner75]

My Nest Thermostat is not showing on my Android phone app, only the Nest logo and "Away" and local temp.

[Jrken]

I can’t get the entry code from my nest e thermostat to link it to my new phone.

[zoeuvre]

Hi folks,

@Schooner75, yikes! Could you log out of your Nest account and sign in again? But this time, click on Sign in with Google instead of Sign in with Nest to proceed. 

@Jrken, on your thermostat, go to Settings > Nest app, and you'll see an option to get an entry key or scan a QR code.

Let us know how it goes.

Best,

Zoe

[Jrken]

Going on my thermostat under “net app” it said it was already connected to an account and  even though I scanned the QR code I could not get an entry code. After reading more help information I found that I had to go to the “reset” section of the thermostat menu and select “account setting” and  remove the thermostat from the account. Once that was done I was able to get an entry code and was able to link my new phone.

Seems rather complicated to just add my new phone, but it worked.

[zoeuvre]

Hi all, 

@Jrken, awesome! I'm glad that everything has been sorted out, and I appreciate your sharing the steps you took to resolve this case. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

@Schooner75, I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more. 

Thanks,

Zoe