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Nest Thermostat reset problem

J-snizzle
Community Member

‎10-13-2023 08:05 AM

I had to reset my nest thermostat because of a change to my wireless router.  It was working fine before but now when set to heat the ac compressor turns on and it cools.

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zoeuvre
Community Specialist
Community Specialist

‎10-16-2023 10:14 AM

Hi J-snizzle, 

 

Thanks for reaching out to us, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please answer the following: 

 

  1. What type of Nest Thermostat do you have?
  2. Did you try using the Help Center or troubleshooter before contacting support? If so, which steps have you tried already?
  3. What type of system do you have? (Heat Pump or conventional type)
    • For Heat Pump: 
      1. Did you check O/B wire configuration and tried changing the O-wire to B-wire configuration or vice versa?
  4. Did you  turn off the power to your HVAC system?
    • Are the breakers turned on?
    • Did you recently experience a brownout or blackout?
    • Did you have any construction or maintenance work done on your home?
  5. Do you have a photo of your old thermostat? Make sure your Nest Thermostat is wired correctly and verify that the display is receiving power.
  6. Do you see a power code or message on your thermostat?

 

Keep us posted. We're happy to help.

 

Best,

Zoe 

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