Nest Thermostat's series 1 & 2

[Reggie72]

I have just learned that Nest Thermostat series 1 & 2 are no longer supported, and I have one of both, a friend of mine received an e-mail offering a discount on series 4 units, however I did not.   I have checked my spam and trash folders and it is not there, is there a way I can have the e-mail sent to me, or is there a way, or someone I can contact at Nest and or Google?

[memartin]

I didn't receive an email either so didn't get a chance to reset the program. Appauling service from Google discontinuing hardware that still functions, terrible for customers and terrible for the environment. 

[Derickf]

Hi folks,

Thank you for posting in the community. I understand you are asking about discount eligibility for upgrading to a Nest Learning Thermostat (4th gen) because you haven't received the promotional email about upgrading your current 1st- or 2nd-generation model. Don't worry, help is here.

To gather the necessary information, please answer the following questions:

• Could you please tell me where you are located?
• Is the device active on your Nest account?

I'll be waiting for your reply.

Best regards.

Derick.