Nest Thermostat showing "Can’t get the weather right now. nest.com/m2” - how to resolve?

[HenriqueVale]

Hi,

I have 7 Nest thermostat 3rd generation installed and recently one of them start showing a message that says “Can’t get the weather right now. nest.com/m2”, while the others were giving updated info. After a few weeks 2 other thermostat start showing the same message.

I checked configuration and all the devices have same configuration, all are online and connected to same wifi network. I also followed the troubleshoot steps provided by Google for the same message, but no solution. I tried to reset one of the affected devices (maintaining settings) and after power-on the same message and no update on weather info.

Anyone facing similar situation? any possible further action before a hard reset?

thanks in advance 

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I know you said you had tried some troubleshooting steps. I found an article with more details on the error you are seeing. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[HenriqueVale]

Hi Jake,

thanks for reaching out. Unfortunately haven't been able to resolve the issue yet. I am aware of that article and followed the steps to check but didn't help.

I have 7 thermostats installed in my house and all connected to same wifi network, but 3 of them are showing the error. Apart from that the thermostats work perfectly and are visible online and I can control all functionality via the Nest app or Google Home.

Please let me know if you have any other suggestions.

rgds,

Henrique Vale

[Markjosephp]

Hello folks,

I wanted to chime in and see how I could help.

Thanks for the help here, Jake.

@HenriqueVale, I'm sorry for the late reply, and thanks for letting us know. Your weather status icon is associated with the location you selected for your home or location in the Nest app, but I appreciate the steps you've tried. Let's sort this out.

If your three Nest Thermostats are still showing the same report, going over these steps might help:

1. On your actual thermostat, go to Settings > Reset > Account Connection > Reset to confirm.
2. Reconnect them to the Wi-Fi network and generate another code in the Nest App settings.
3. Proceed by adding them to the Nest app.
4. Restart the thermostat by pressing and holding their screens for 10 seconds until they shut down to refresh.

Keep us posted if that helps.

Regards,

Mark

[Jenelyn_O]

Hi there,

Chiming in — were you able to try the troubleshooting steps provided above? Please let us know if that works.

I appreciate your help, Jake and Mark.

Best,

Jenelyn

[Jenelyn_O]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn