Unable to See Networks

[BMiller01]

I've bought THREE 3rd gen Nest Thermostats. 1 has worked for almost 9 months. The other 2 lasted around 6 months and now 2 months. The same issue with both. The thermostat cannot see any available networks. I've been through all available troubleshooting, but the issue persists. At this point, I think the quality of Nest products is questionable.

Any suggestions on a fix?

[Greenie007]

I am going through the same thing since middle of last week.  Suddenly after one year my thermostat no longer recognizes my network and I have done EVERY possible way to troubleshoot.  I read that it is a glitch in that particular generation and that Nest does offer a free replacement so I have a post on this thread as well asking for it.  I am waiting on a response.  Best of luck with your issue.  

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the trouble this may have caused you. I'd love to help. Could you please go to your thermostats Quick View menu, then highlight the gear icon for Settings and check for any messages or code available there. Let me know what it is. 

Best,
Jenelyn

[Markjosephp]

Hi folks,

I wanted to ensure that everything was covered here. Could you both give us a rundown of all the steps you've tried? Also, are you getting any message codes or reports on your thermostat settings? Please let us know so we can move forward.

Thanks for your assistance, Jenelyn.

Regards,

Mark

[Markjosephp]

Hello everyone,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Regards,

Mark

[Greenie007]

Hi Mark, 

For me, I went through all known steps to fix it as follows which did not work:

1. Did a Restart of connection

2. Restarted my router (no other components are having WiFi issues)

3. Checked battery life which seemed fine, but put it on charged a few hours anyway

4. Restarted to Factory Reset

5. Verified Technical Information was where it should be (pings and signal strength) both fine

Thermostat gives me an error stating: nest.com/m15

App on cell gives me an error stating: TD004 (0.65) which means thermostat went to sleep

Also, almost all of the time the face of the thermostat does not come on and light up.  I have to push and wind it a few seconds for it to light up so not sure what is going on with that.  Very annoying though!  Please let me know your thoughts based on my above response to your post.  Thanks-   Steve G. 

[BMiller01]

The error code is w5. I've reset the modem/router. I've restarted the thermostat. Thing is, this isn't my first go around with Nest malfunctioning. I've kept the original thermostat and will reinstall it until I can purchase a different brand to replace my Nest thermostats.

[Jenelyn_O]

Hi folks,
 

@Greenie007, thanks for the update. To avoid any confusion on this topic you can reply to your main thread here.
 

@BMiller01, I'm sorry for the trouble this may have caused you. Please fill out this form with the needed information and let me know once you're done.
 

Best,

Jenelyn

[BMiller01]

The error code (same as the previous thermostat) is w5

[BMiller01]

They sure didn't offer me a replacement option. I bought the thermostat well before we built our house so they wouldn't stand behind it. Seems to me a good way to sell product to have them malfunction after 3-6 months...

[BMiller01]

The error code (same as the previous thermostat) is w5

[Jenelyn_O]

Hi BMiller01,

Got it. I want to check for any options with our team. Please let me know once you're done filling out the form.

Thanks,

Jenelyn

[Jake]

Hey there,

I wanted to check back in with you. Were you able to fill out the form? Let me know, as I want to ensure you are being helped.

Best regards,

Jake

[Markjosephp]

Hello BMiller01,

It's me again. I'm checking back in — how's it going? Have you managed to fill out the form? Let us know so we can assist you right away.

Regards,
Mark

[Markjosephp]

Hello BMiller01,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark