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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 6830 Views
  • 0 replies
  • 6 kudos

My remote sensor reads 32F

I just bought a new nest thermostat. It was bundled with a remote sensor. I installed it using the QR code, but it reads 32 degrees F all the time. I took out the battery and put it back in- no difference, Is it defective?

jvermilyea by Community Member
  • 1706 Views
  • 9 replies
  • 1 kudos

heat link not working no light

Heat link is not working. No light showing. Boiler is working. There is power to the heat linkHelp please

Barry by Community Member
  • 461 Views
  • 2 replies
  • 0 kudos

Nest Temperature Sensor connectivity

Purchased and installed a new Nest Smart Thermostat. Connected three temperature sensors fine. They worked for awhile, but when I checked the app tonight all there were unable to connect. I've went through the various Google Nest help pages but nothi...

Resolved! Nest App

Why does my nest app show 2 "homes", one w/a green circle around it and the other says "away"? I only have one house which has 1 thermostat.

phx2lax by Community Member
  • 1329 Views
  • 3 replies
  • 0 kudos

Nest App

I have tried everything under the sun. I cannot connect my Nest Thermostat (3rd gen) to my app. Ever since the account was merged to Google, it has not allowed me to connect to the app. My thermostat is linked to the wifi, but it says there is a prob...

Laurak85 by Community Member
  • 561 Views
  • 3 replies
  • 0 kudos

Nest thermostat not connecting to wifi

Nest Thermostat has been working fine for almost a year. Recently "Not connected to wifi" on display. The correct network but then after entering the password the display reads "something went wrong". I've tried all sorts of suggestions and get the s...

woh by Community Member
  • 790 Views
  • 5 replies
  • 0 kudos
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