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New install not working right - A/C clicking

Comerbd
Community Member

Guessing it’s a wiring issue.  Here is what old thermostat looked like. Old thermOld therm

4 REPLIES 4

johnCNA
Bronze
Bronze

The yellow wire on the Y terminal controls your A/C.  Pull the Nest off and make sure the yellow wire is firmly seated in the connector and does not have the bare part of the wire touching anything else.

Comerbd
Community Member

The Y terminal and all the others are firmly seated and not touching other wires. I went through install again after resetting the nest but same thing occurs.  AC starts but clicks and bangs using the nest.  Works perfectly with current thermostat 

Comerbd
Community Member

I think it’s a crime that Google does not have a support line to address new install issues for their product. Looks like I should buy smart home products from a company that cares and supports customers.

Have you tried the actual support site Contact Us option?

https://support.google.com/googlenest/gethelp