05-23-2022 11:46 AM
My thermostat effectively shuts down during the night when there is no motion to activate it. As a result the room temperature often rises to an uncomfortable level. Is there a way to disable the motion feature so the thermostat keeps the temperature at the set level?
06-01-2022 11:54 PM
Hey molson100,
Sorry for the delay but thanks for posting.
You might want to review the Home/Away Assist settings of your Nest app to ensure that this won't happen again. Here's a link for the step by step guide and also to know more information about the said feature: https://bit.ly/39Q33F9
Hope this helps.
Best,
Melba
06-06-2022 09:53 PM
Hey there,
Checking back in ― how's your thermostat now? Have you had the chance to try the suggestions on the link above?
Best,
Melba
06-07-2022 11:16 PM
Hi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Best,
Melba