Nest Thermostat

[Anonymous]

Hi,

My Nest Thermostat 3rd generation is not connecting to the Heatlink. I have tried all possible ways to reconnect, but unsuccessful. 

Error message is, nest.com/H71

I pressed the button on Heatlink for more than 20 seconds, etc. I tried new pairing, still nothing. There is no lights on the Heatlink. I took the cover off the Heatlink and the wiring is fine. I brought the Thermostat close to the Heatlink  but still won't connect. I googled for support and tried everything but unsuccessful. 

Would appreciate suggestions, thanks. 

[UanaC]

Hi there! I am so sorry for any inconvenience this may have caused. Could you please answer to the following questions:

1.How long has your thermostat been installed for?
2. Have you had any power cuts recently?
3. Have you had any work done on your electrical or heating systems recently?
4. How many zones are present in the setup?

Thanks in advance, Oana.

[Anonymous]

Hi,

Thanks for getting back to me so quickly.

The Thermostat is installed just over 2 years ago.

No electrical work done recently and also no power cuts.

Don't know what you mean about Zones.

Just one Thermostat but won't connect to the Heatlink. 

Thanks

[UanaC]

No worries! Can you also confirm or try the following troubleshooting steps:

1. Check if all the breaker switches are set to on.

2. Turn the breaker switches off and back to on.

3. Try again to turn on manual mode.

[Anonymous]

I done that as well, when switched back on, still no lights on the Heatlink. 

[Paul_R]

@Anonymous, I've just sent you an email, please carefully read it and let me know once you've completed the form. @pvdmac You've tried all the troubleshooting that was recommended by my colleague on this thread?

[pvdmac]

@Paul_R Yes, I have tried all the troubleshooting steps that has been recommended by your colleague on this thread.

[Paul_R]

Alright, I just sent you an email as well, please check it out and let me know when you've completed the form.

[Paul_R]

I'm always glad to help! If anything else comes up, feel free to reach out.

[AlexD]

Hi, just wanted to check in. Is there anything else I can try and assist with?

[pvdmac]

Hi, Google Support arranged for a new replacement HeatLink. It is now working perfect.

Thank You very much for your help and support.

[UanaC]

Glad we could help. I'll have to close this thread for now, but no worries if anything comes up feel free to reach us back. Have a nice one and stay safe!

[pvdmac]

I am also having this exact same problem.

It just started 2 days ago.

I have tried all trouble shooting, and the Heatlink still does not activate.

[pvdmac]

@Paul_R Google-Nest Support have now arranged for a replacement Heatlink to get installed. Thank You very much for your help in this matter. Very much appreciated.