Nest Thermostat

[arma122]

Good Morning 

I have had Nest learning thermostat installed in a holiday Let.

Home/assist is off

Auto Schedule is off

True radiant is off 

The thermostat is locked at 21 degrees.

The control box is in a locked box so guests can’t get access to it.

The schedule is set to come on at 4pm and off at 11pm and temp drop to 14 degrees every hour incase the guest turns the thermostat up after 11pm.

Somehow my regular guest is able to turn the thermostat to manual which overides all of these settings and the heating remains on constant all night and reaches 23 degrees.

Ive had a new thermostat installed as we thought the first one must of been faulty and the problem remains the same.

Please could you advise.

Many thanks 

[Markjosephp]

Hello arma122,

Thanks for reaching out. I'm sorry for the issue you're experiencing with your Nest Learning Thermostat in your holiday let. It seems like you've taken several precautions to ensure that guests can't tamper with the settings, yet your regular guest is still able to override the manual settings.

Given the troubleshooting steps you've already taken, it might be beneficial to check if there are any software updates available for your Nest Thermostat. Sometimes, software updates can address bugs or glitches that may be causing unexpected behavior. Also, check the Routines in the Google Home app if you have it, and remove all thermostat actions available. This also triggers an unexpected system activation or temperature mode switch.

I hope this helps and that you can soon enjoy the peace of mind that your thermostat settings are working as intended.

Best regards,
Mark