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Nest Thermostat

Millerman1604
Community Member

My Nest Thermostat is not recognising my IPhone as being at home, and therefore Home/Away assist is not working correctly. I have tried uninstalling etc, restarting phone, and everything else I know to fix with no success. Any suggestions??

3 REPLIES 3

Ryan_G
Community Specialist
Community Specialist

Hey everyone,

 

Thanks for bringing this up to us. 
@Millerman1604, thank you for doing the troubleshooting. I'd like to know if you have the Google Home app and Nest app on your iPhone. If you do, try to uninstall the Nest app and use Google Home app to set your Home Away Routines. Also, check your location settings on your phone. 

Let me know how it goes by replying to this thread.

 

Regards,

Ryan

claidheamdanns
Community Member

I’m experiencing the same thing on iPhone