Hi, @Ivovankoelen,
Thank you for reaching out to the community. I apologize for the inconvenience you're experiencing with the app crashing while adding your Nest thermostat. I’m happy to help you and find a solution.
To provide you with the best assistance, please provide the following information:
- Are there any error messages on the Nest thermostat?
- Has your thermostat been paired before?
- Do any of your other devices have issues with your Wi-Fi network?
- How far is your thermostat from your router?
- Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near your thermostat? These devices could interfere with your Wi-Fi or Bluetooth signal.
- Have you confirmed that your network settings are compatible with Nest? Refer to the Help Center article on Recommended Wi-Fi router settings Nest products.
- Are you using an Android or iOS device?
In the meantime, let's troubleshoot the Nest app and Nest thermostat following these steps:
- Network Connection: Ensure your mobile device or tablet is connected to the same WiFi network as the thermostat.
- App Updates: Verify that you have the latest version of the Nest app and your mobile device's software.
- Restart the Nest thermostat.
- Wi-Fi Toggle: For 10 seconds, disable and re-enable Wi-Fi on your mobile device.
- Router Reset: Restart your router and modem, along with any Wi-Fi range extenders or repeaters.
- App Reinstallation: If the issue persists, uninstall the Nest app, restart your mobile device, and reinstall the app.
- If the inconvenience still persists, try to add the thermostat using a different mobile device.
Please let me know how it goes.
Best regards,
Ana
