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Nest automatic Home/Away feature stopped working

MartyNest
Community Member

My Nest Learning Thermostat (3rd gen) stopped automatically switching between home and away and doesn't switch to Eco mode. I have location settings allowed with no battery usage restrictions and have the phone's location services turned on. 

This worked no problem less than a week ago but some updates must of broken it. Is there a fix for this?

1 REPLY 1

aperezdeleon
Community Specialist
Community Specialist

Hiya MartyNest!

 

Thanks for reaching out to the community.

You'll need a few things for Home/Away to be able to change your thermostat mode, For instance, ensuring your internet connection is stable for remote control of smart devices, confirming if any other devices might contribute to Home and Away (Like a phone or a tablet that you leave at home) and most importantly check if your thermostat is configured to respond to home away changes. You can change these settings by:

 

  1. Go to Settings> Home Away Assist > Look for your thermostat below the section "When you are home."
  2. Tap your thermostat and make sure you toggle the thermostat to respond to Home and Away

Please let me know how it goes after checking these settings.

 

Regards,

Angel