Nest coming on when not programmed

[sorainey]

I moved to this property 2 months ago and got a new nest installed. I had one previously. Each lunchtime it is on and I have not programmed it for that time. It is now walked past during the day and is potentially costing me more. I have wiped the programme and re done it. No joy. 

[aatienza]

Hey sorainey,

Thanks for reaching out. Let's check — what type of Nest thermostat do you have? Is your Auto-Schedule setting turned on? To confirm, did you reset your thermostat schedule to its default settings? What other strange symptoms have you experienced since the problem started? Also, what country are you located in?

Looking forward to your response.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie