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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3992 Views
  • 0 replies
  • 5 kudos

Thermostat not visible in Nest or Google Home apps

I’ve had a Nest thermostat for several years and have never had any issues connecting to it via the Nest app. I recently bought a Nest video doorbell and upon trying to set this up got forced to migrate from the Nest app to Google Home. The doorbell ...

JPW1981 by Community Member
  • 564 Views
  • 4 replies
  • 0 kudos

can not add nest thermostat to my google home.

I get the following error when I try to scan the QR code : Error! Unable to start device pairing. Configuration not available. Then I tried to add it by skipping the QR code. I enter the 6 character code on the back of the unit and then it says to pi...

julsqns by Community Member
  • 688 Views
  • 4 replies
  • 0 kudos

Resolved! Fan won't turn on while furnace is heating and vice versa

I recently replaced our old "dumb" thermostat with a Nest unit. We have a forced air gas furnace for heat. The wires that are connected are: G,R (RH on the old model),Y,W, and C.Anyway, under normal conditions, the furnace turns on, heats up for a fe...

RickG13 by Community Member
  • 6388 Views
  • 3 replies
  • 0 kudos

removing and adding new phone(s)

Upgraded from iphone 11 to 13 and I can see anywhere on the Nest ap to remove the 11 from the account and of course I can add the 13 because it states I already have a phone on the account. Please assist. Thank you **I currently do not have a Google ...

stlquag by Community Member
  • 512 Views
  • 3 replies
  • 0 kudos

Nest stuck on G logo

My Nest is stuck on “G” and I can’t get anything to work. I tried the restart to no avail. Help!!!

Adjusting temp on app

 My home temperature shows on my nest app and google home app. But I can’t lower or raise temperature with either app. Shows like this solid grey. I can’t even change the modes

8D5762B7-770C-47A4-9F38-B4F40ED9CF7B.png
Jjawava by Community Member
  • 372 Views
  • 3 replies
  • 0 kudos

nest thermostat startup

I tried to setup in google home, but when it asked for thermostat code the unit would not display anything. It just says continue with setup. I cannot get pas t this screen. The touch bar on the side does not do anything.help

dan62 by Community Member
  • 668 Views
  • 7 replies
  • 0 kudos

E102 error code

I have had my gen 3 learning thermostat all year and this week the device has suddenly not been able to use heat. The connection with the w1 wire keeps going out and it’s 45° outside. If I unplug the thermostat from the wiring mount it will reset the...

Joebelew by Community Member
  • 6449 Views
  • 19 replies
  • 1 kudos
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