Power connector not working with 3rd gen thermostat

[Jbey]

I installed a nest power connector recently and the battery is still draining to the point it will not connect with Wi-Fi.  My a/c is still functioning so I have no reason to believe it’s not wired correctly. Is there anything else I need to do/setup? 

[Patrick_Caezza]

Can you post a picture of how you have the Nest thermostat wired and how you have the Power Connector wired?

[Jbey]

Unfortunately it doesn't seem like I can.  I am getting an error message saying I don't have permission to post pictures. 

[Patrick_Caezza]

Use the camera icon in the reply window or just drag and drop the image into the window

[EdwardT]

Hi folks,

@Patrick, thanks for the help!

@Jbey, I'm sorry to hear that you're having an issue with your Nest Thermostat. In addition to the photo that Patrick is requesting, could you also check the power readings of your Nest Thermostat by going to Settings > technical Info > Power.

Thanks,

Edward

[MelbaDT]

Hey Jbey, 

How's it going with your thermostat? Still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba