Nest heat link second gen

[AndyBS16]

Our heat link seems to have switched off, no lights and no connection to the thermostat.  There doesn't seem to be a power issue, any ideas?

[RXShorty]

Hi @AndyBS16 

Looks like your Heat Link died... Did you try a power cycle? 🙂

If so and it still doest come online please Google Nest Support.

[AndyBS16]

I turned power off and on to the boiler which I assume it is fed from? I'll try support thanks

[AlexD]

Hi @AndyBS16 , thanks for reaching out to us here. I would be happy to try and assist if you still need it. 

Thanks again for the suggestion @RXShorty , always happy to see you out to help.

[AlexD]

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know.

[AndyBS16]

All sorted, I spoke to customer support and they arranged for it to be replaced free of charge despite being out of warranty so quite impressed by that (although it is a very common fault apparently)

[AlexD]

It is great to hear things are back on track. If anything else comes up, make sure to open up a new thread. I will go ahead and close this one.

There is a number of devices that are exhibiting a specific behaviour, we have a post regarding this. For those, we're more than willing to set up a replacement.