Nest learning not turning on the heat

[Bkohnen]

We moved houses and connected my nest in the new house but now it won’t switch on the heating system. 

[Patrick_Caezza]

@Bkohnen 

Post a picture of the original thermostat's wiring.

Which Nest thermostat do you have?

Did you factory default and set it up when you installed it?

[Jenelyn_O]

Hi there,

Thanks for reaching out — could you please provide the information asked by Patrick_Caezza? It will help us to move forward.

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[Jenelyn_O]

Hello there,

I wanted to follow up if you still need help. Please let me know if you're still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hi Bkohnen,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn