Nest learning thermastate 3rd generation: Will not re-connect to wifi

[pmonius]

Our nest thermostat worked fine all of last year, but will not connect to our internet now. We have followed all trouble shooting recommendations including a factory reset, and it will still not connect. We likely need a new device, but cannot find a customer service phone number to initiate a warranty claim. We attempted to initiate a warranty claim online, and got nowhere. We are very very frustrated and the very poor customer experience. How do we contact a person who can help us with this?

[Wissamena]

I have the same problem for more than one week no one contact with me , even I gave then my number and my email  

[AxelD]

Hi folks,

Thanks for posting in the Community! Sorry to hear that your Nest Learning Thermostats aren’t connecting to the WiFi. Thanks for the troubleshooting steps you already did, it’s the right one. No worries, help is here! To assist you better please provide me with the following information:
 

1. Does the thermostat display show any error codes or messages? E.g W5
2. Do you see other WiFi networks or is it showing none?
    

Keep me posted.

Regards,
Axel.