Nest learning thermostat does not turn outside condenser on unless reset

[Kgraham998]

Noticed that the air coming out of vents was not very warm and noticed that the outside unit is not coming on when the heat is running. From research I tried resetting the system by turning off thermostat and flipping off furnace and AC on breaker box. After 5 minutes I turn everything back on and the outside unit will then turn on. But when the thermostat reaches the desired temp and shuts off once it needs to heat again the outside unit will not come back on. The outside unit only comes on if the system is reset. 

[Jhonleanmel]

Hi Kgraham998,

Thanks for reaching out. I'd love to know more about this. Could you share a photo of your current thermostat's wiring and HVAC's system control board?

Thanks,
Mel

[Kgraham998]

Yes. As soon as I figure out how to add the pictures. 

[Kgraham998]

 

 

[Kgraham998]

 

[Jenelyn_O]

Hi Kgraham998, 

Thanks for reaching out —  I saw your post and wanted to chime in. I'm sorry for the delay.

I just want to confirm if you are still experiencing the same issue. Please let me know as I'm willing to assist you from here. Doesn't the green wire connect to your control board?

Also, you can check this article for more information.

Best,

Jenelyn 

[Kgraham998]

Yes, I’m still having this issue. 

[Jenelyn_O]

Hi Kgraham998,

Thanks for the response, I'm sorry that the issue persists. Let's sort this out!

Please move the white wire to W1 terminal and red wire to the RC terminal. Make sure to turn the breaker off before touching the wires. After that, turn the breaker back on then try to test your heating again. 

Let me know how it goes.

Best,

Jenelyn

[EmersonB]

Hi everyone,

@Kgraham998 I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? Were you able to perform the steps suggested above? In case you have an update, you know where to find us.

I appreciate the help, Mel and Jenelyn.

Best,
Emerson

[EmersonB]

Hello Kgraham998,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson

[Kgraham998]

I did switch the wire like suggested, however, the weather has been warmer this week so the heat has not kicked on. Please keep thread open. 

[Kgraham998]

Still is not working correctly. 

[EmersonB]

Hey Kgraham998,

Thanks for getting back to us and updating us about your concern. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
 
Regards,
Emerson

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake