Nest learning thermostat failure and ridiculous wait time on replacement

[Slammy16]

I had my nest learning thermostat for 5 months and then lost all wifi connectivity, contacted support and my case was started.  After trouble shooting they decided to send me the wiring base of the thermostat not the display which to me was not the answer.  I replace the base and as predicted same wifi errors, they ask me to send back base and then a new display will be sent out immediately when they receive it.   We are now over a month from when this all started, the thermostat still functions somewhat but now is rebooting and does not save my temperature settings and takes a good 30 seconds for the display to be operative when I want to adjust anything.  I have pretty much given up on getting a replacement and about to go buy a Honeywell smart thermostat.  This is ridiculous

Case # (7-4870000033850) 

[Markjosephp]

Hello Slammy16,

I'm sorry you have to experience this, and we hope you can have a better time. For your benefit, we'd like to investigate this further and try to make things right.

Could you please fill out this form with the needed information? A member of our upper support team will be in touch over email to help.

Regards,

Mark

[Markjosephp]

Hi there,

I'm checking back in — how's it going? Have you managed to fill out the form? Let us know so we can assist you right away.

Regards,
Mark

[Markjosephp]

Hello there,

I wanted to see if you were able to fill out the form. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Markjosephp]

Hello Slammy16,

I've got some more information for you about your Nest thermostat replacement. It appears that it has been taken care of, and our team is in the process of creating a new replacement display for you. So please check your email from time to time for updates and continue the conversation through the email, as we will be locking this thread in 24 hours.

Regards,

Mark