Nest learning thermostat fourth GEN constantly disconnect from HomeKit

[sandpro]

I’m having the same issue as all of the others. I connect HomeKit via Matter. Once I close the Home app and open it again it shows no response. I remove it and re-add it and it works until I close the Home app and again no response. Very frustrating.

[jenniffert]

Hi sandpro,

Thanks for reaching out in the community! I understand that your Nest Learning Thermostat (4th gen) is constantly disconnecting and showing 'no response' in the HomeKit app after connecting via Matter. It's understandable that you feel that way, especially since you tried re-linking it, and the issue returns after closing the app. No worries, I can definitely help you with this.

To continue investigating this situation, I'd like to confirm the following information:

• Is the Nest Thermostat still connected and functional within the Google Home app when it shows 'No Response' in HomeKit?
• What is the current firmware version of your thermostat? Here’s a helpful article about how to find the firmware version of your device.
• Have you ever been able to use the thermostat to work as expected with the HomeKit app?

In the meantime, I'd suggest ensuring that you have the latest versions of the Google Home and HomeKit apps installed on your phone, and that your phone's operating system is also up to date.

Keep me posted.

Best regards,

Jenniffer