Nest learning thermostat

[Pointbeach]

So I have a Nest learning Thermostat for Years  But  but a few years ago, my battery stopped holding a charge and the thermostat would keep dying. I would charge it up on a USB port and put it back on and it would last. 6 to 8 hours and die again Nest did replace it and it worked for a few more years so now it is doing it again. I’ve been trying to call, but I do not find a number. I put the information in for someone to call me back and never receive a call so I do not know what to do. I hope somebody will call me back or give me a number that I can reach out to.

I live in North America

Battery is reading 3.612 V

voc 37.00

vin 7.70

Lin 20 mA

[SoriaD_]

Hello @Pointbeach 

Thanks for reaching out to our Nest community about your Nest thermostat. I apologize for all the inconvenience; don't worry, I'm here to help you with it.

I appreciated the information you provided us. With this data, we can effectively confirm that something is happening with the battery of your device.

Please Fill Out This Form to communicate with our specialist team; we will work with you to find a solution for this situation.

Feel free to keep posting if you have more questions; I'm happy to find a solution for you.

Best regards,

Douglas.