Nest manufacturer not appearing in google home

[LouieLouie]

I am trying to add my google nest to google home. When I go to set up a device > works with google, Nest doesn’t appear in that list so I can’t move any further. In searching I haven’t found anything about this so I’m stuck.

[MplsCustomer]

@LouieLouie 

When you install a Nest Learning Thermostat or Nest Thermostat E in the Google Nest app, it is supposed to AUTOMATICALLY appear in the Google Home app. (You do NOT add it to the Google Home app using "Works with Google". ) However, in recent months, I've seen many customers in this forum report this isn't happening.

Many of these customers have done the following to fix the problem: In the Google Nest app, create a temporary second Google Nest "home/structure". In the Google Home app, go to that empty second Google Nest "home/structure" and delete it. This seems to force the 2 apps to sync and the thermostat then appears in the Google Home app.

[Jake]

Hey there,

Thanks for the help MplsCustomer.

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[CoolerJack]

I had a similar problem a few weeks ago with a new installation 

This worked for me -

I had a new boiler and nest learning thermostat installed yesterday and have had the same issue as many others - Nest working in Nest app but not showing on Google Home app.

I read lots of comments and saw the create new Home and transfer all item. This seemed a little long winded so I tried something slightly different which worked

I solved this issue by

Opening the Nest app and changing the room (I changed it to Attick as this was not yet used in Google Home app)

Checked it was still working in Nest app

Opened Google Home - Nest now appeared in Home app in Attick 

Still in Google Home opened the Nest thermostat and selected settings and changed location from Attick to Living room.

All now working through Google Home app and with voice commands through Google mini speaker.

After this I went back to Nest app and changed location from Attick to living room.

IMHO everything had been set up correctly and should have worked correctly. I think that there is an issue with the labels for rooms conflicting whereby if you already have the room setup in Google Home it will not accept a second version of this room with the same name from the Nest app.