Nest not connecting to base

[deeslance316]

A plastic attachment clip has broken off of the thermostat and will not stay on the base any longer.  Where can I order a replacement part? It looks simple enough to replace. 

[MelbaDT]

Hi deeslance316, 

Sorry for the delay and to hear about what happened to your Nest thermostat. 

What type of Nest thermostat is this? Can you provide a photo of the device showing the broken part? Also, when and where was it bought and what country are you in?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in if you still need our help here. 

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba