Nest not putting on heating to my scheduled time but is putting on hot water as scheduled

[Martin21]

Can anyone help with our problem 

Our hot water comes on & goes off as per my schedule 

But the heating does not come on as scheduled but does goes off at the scheduled time. 

Why is this?

[GabrielaG]

Hi Martin21,

Thank you for reaching out to the community. I'm sorry to hear that your Nest is turning on hot water at the set time; it is not turning on heating at the scheduled time. I will do my best to help you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

What type of Nest Thermostat do you have?

Have you done some troubleshooting steps? If so, can you list them?

Any additional details you can provide will be helpful.

Regards,

Gabriela