cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest not recognizing my ac

TWIG
Community Member

Just hooked up nest thermostat- my old one had a jumper between the Rc and Rh. After completing set up there is no option for cooling. How do I get the thermostat to recognize the need for the automatic jumper.

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there TWIG,

I can definitely understand the confusion when it comes to thermostat wiring issues as it can be very odd to figure out sometimes, but I'm happy to look into this for you. 

 

First off, I would suggest using the Compatibility Checker to see if your system is compatible. Then, if it is, I would suggest contacting a pro to come out to help you with this since I know that the Nest thermostat is not compatible with stranded wires, every wire has to be connected to the Nest Thermostat system. 

 

Please let me know if you have any further questions or concerns as I'm happy to help. 

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

Jake
Community Specialist
Community Specialist

Hey TWIG,

 

I wanted to reach out and let you know that I will be locking the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake