Nest reporting

[EBAMV]

Renew is not receiving leaf report from Nest 4 thermostat. This may be related to activity not being reported in Home app. If both same issue, is re-installing app and thermostat the only solution? Anything I can try first?

[AshleyB]

Hi @EBAMV, 

Thank you for posting in the community. I understand you are looking for guidance regarding your Nest Renew service not receiving leaf reports from your Nest Thermostat, and you're interested in alternative troubleshooting steps before resorting to a full reinstallation of the Google Home app and your device. I'm happy to help you out.

I'd like to help you resolve the issue with your Nest reports right away. To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.”

Don't hesitate to contact me if you have any questions.

Best regards,

Ashley

[MVEBA]

The contact help advised there is nothing that can be done except reinstalling. My experience is if I push, I find someone willing to try alternatives. I really hate to lose the memory to date.

[MVEBA]

I find that by unchecking everything in Events the Activity page populates. It seems OK and does that sound like proper behavior. 
Fred