Nest shows it as heating but its not

[Vidrianna]

Nest shows it as heating. the heater clicks on for like a minute then shuts off. the nest still shows heating but temperature not rising

[zoeuvre]

Hi Vidrianna, 

Yikes! Let's see what's going on. A few questions: 

1. Are you located in North America or Europe?
2. What type of Nest Thermostat do you have?
3. Is the Nest thermostat newly installed?
4. Does the thermostat screen indicate that it’s actively calling for heating?
5. What type of furnace do you have? (gas, electric, etc.)
6. When did heating last work?
7. Did heating ever work with the Nest thermostat?
   If not: Did the heating work with the previous thermostat?
8. Did you turn off the power to the HVAC system?
   • Did you recently turn off any breakers?
   • Have you recently experienced a brownout or blackout?
   • Is there a light switch near the heater that controls an outlet?
9. Did you select the correct fuel type?
10. Do the LED lights blink on the HVAC control board? If yes, locate the light.
11. When was the last time you changed the furnace's air filter?
12. Have you experienced extremely cold weather lately?
13. Is this the first notable temperature drop of the year in the area?

I'll look forward to your response. 

Best,

Zoe

[Vidrianna]

North America

Nest learning

No 2 years

Yes

Gas

Thanksgiving

Yes

No but we had a power outage for like 15 minutes

Nest was set up by  my alarm and hearing company

10. Um no clue

Last season

No

Yes

[zoeuvre]

Hi there, 

Thanks for getting back to us. Is your system conventional or a heat pump? And does your thermostat have a C wire? Also, gather the power readouts of your Nest Learning Thermostat's Battery, VOC, VIN, and lIN under Settings > Technical Info > Power. 

Regards,

Zoe

[Vidrianna]

Conventional

Cwire

Battery 3.944

Voc 32.87v

Vin 32.87v

Lin 200 ma

[Jenelyn_O]

Hi there,

@Vidrianna, thanks for providing the information we need. Based on the power readout, It looks like your Nest Thermostat is receiving sufficient power from the wires connected to it.

Were you already able restarting your thermostat? If not yet, please go to your thermostat's Settings > Reset > Restart. After that, adjust the temperature to your preferred and monitor if the issue persists.

Please keep us posted.

I appreciate your input, Zoe.

Kind regards,

Jenelyn