Nest stopped calling for heat, replaced with a new one, it worked for a week and then stopped.

[Skydogfan81]

I have a gen 3 learning nest.  It worked fine at our previous house (cooling unit and LP furnace).  I installed it at the new house (dual fuel heat pump with gas furnace).  It worked fine for a little while and then stopped activating the heat pump for heat, the alt. heat still works.  I bought a new nest unit (same) and it worked for about a week and now can't activate the heat pump.  I had no idea these were such pieces of junk and had such poor support.  I spent hours on the phone with customer service who wanted me to pay to have a "nest pro" install it.  I'm beyond technical.  

I don't understand why these work for a while and then stop.  I have read that there is a bug that shows up once you activate alt. heat or eco temps.  Not sure, but definitely don't have time for this BS.

[Jenelyn_O]

Hi Skydogfan81,

Thanks for reaching out. I'm sorry for the trouble this has caused you. It’s never our intention to cause frustration or disappointment. I'd like to review your case. Could you please provide your case ID number? It will help me to take a closer look at it. 

Best,

Jenelyn

[Skydogfan81]

I solved the problem by returning the Nest and getting an Ecobee.  Now everything works as it should.  I was really disappointed with the Nest in a dual fuel system.

[Jenelyn_O]

Hi there Skydogfan81,

We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. Please send us a message if you still have questions in mind, as we'll be willing to help. 

Regards,

Jenelyn