Nest stuck on Home Icon

[PaulB2]

I have a nest thermostat stuck on the home Icon on booting up. I have reset it (push ring in for 10 seconds) at least 20 times to no avail. The thermostat has been working for years and then we put in 2 new heat pumps to the building. It was unplugged for months as the part came in that helps the thermostat be compatible with the heat pump. The downstairs thermostat works fine and its the same set up as the upstairs one that is stuck. So its not the part or the wiring. 

I have charged it on the wall as well as via a usb cable plugged into the wall. Left it charging over night. It won't go past the home icon in every situation. 

How can I get the thermostat to move past the home icon on start up?

[Jhonleanmel]

Hi PaulB2,

Thanks for posting ― let's get this sorted.

A quick question: when was the last time this worked?

Best,

Mel

[Jhonleanmel]

Hey there PaulB2,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Markjosephp]

Hello there,

Thanks for assisting, Mel.

@PaulB2, I'm checking in to make sure that you've seen Mel's response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Regards,

Mark

[PaulB2]

Several months ago. I recently called tech support and they said connect to a computer via usb. I did and no folders popped up. They said since no folders were popping up, theres a problem with the mother board. 

[Markjosephp]

Hello PaulB2,

I'm sorry for the trouble this may have caused you, and I appreciate that you've tried finding a fix. We'd be happy to take a look into this for you.

Please fill out this form with the needed information and let us know once you're done.

Regards,

Mark

[PaulB2]

Just did

[Markjosephp]

Hi there,

@PaulB2, we received your form. Thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Regards,

Mark