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Nest system keeps switching itself to “Home”

Community Member

I have a nest learning thermostat and 2 nest locks, with one nest connect. I have set home and away routines, linked to the location of my cell phone. For the past week, I’ve found that the whole system will not change itself to Away even when it recognizes that my phone has left; and when I manually set the system to Away, it reverts to Home within a few minutes. I have reviewed the Home-Away Assist and there is no entry showing why it switched back to home, even though it has done it 4 times already just this morning. Please, someone help! Thanks.


Community Member

See if you have "presence sensing" on your thermostats - this can be switching them back to home.