Nest thermostat RH wire buzzing

[AlecA]

I recently had an HVAC professional install 2 nests thermostats on a new construction house and both bases make a buzzing noise when you stand close to them. I searched the forums and saw it was a common problem with the RH wire and tested it, and that appears to be the wire causing the noise.

The wire was clean and I wiped it off anyway and tried to blow on the part it connects to, in case there was any dust in there. But both units continue to buzz lightly continuously. Is there any other fix for this, or could it be a defect on the wall plates?

[Markjosephp]

Hello AlecA,

Thanks for reaching out, and I appreciate that you've tried some steps. I'd love to know more about this.

Could you share a photo of your thermostat's wiring? Also, are your thermostats able to activate your HVAC system?

I'll look forward to your response.

Regards,

Mark

[AlecA]

The thermostats are able to run the hvac system. 

I am getting a message "You do not have permission to upload images." when trying to post a picture. The connections I currently have are Y1, G, OB, W!, C, and RH

[Markjosephp]

Hi there,

I appreciate your effort, AlecA. No worries, we'd be happy to take a look into this for you.

Please fill out this form with the details and let me know once it's done.

Regards,

Mark

[Markjosephp]

Hi AlecA,

I'm checking back in — how's it going? Have you had a chance to fill out the form? Please let us know so we can assist you right away.

Regards,

Mark

[AlecA]

I have completed the form

[Markjosephp]

Hello there,

I appreciate your effort, @AlecA. We haven't received your form yet. Could you please try submitting another form using the same email address as your Community profile?

I'll look forward to your response.

Thanks,

Mark

[Markjosephp]

Hello AlecA,

Please let me know if you were able to fill out the form linked to your Community profile email, as we would be happy to take a closer look and assist you further.

Regards,

Mark

[Markjosephp]

Hi there,

I'm checking in to make sure that you've seen my response, @AlecA. Please keep us posted if you fill out the form.

I'll look forward to your response.

Thanks,

Mark

[Markjosephp]

Hi AlecA,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Thanks,

Mark