Nest thermostat displaying wrong indoor temperature

[Josh231287]

My thermostat is saying the temperature of the room is higher than it is. E.g the thermostat says my room is at 22⁰, but it definitely is no where near that. It's meaning I'm having to wind the stat up to get heating on. I've tried resetting it back to factory settings, but still the problem is there. Anyone else have anything like this?

[zoeuvre]

Hi Josh231287, 

Yikes! I'm sorry to hear that your thermostat is reading the incorrect room temperature. Let me take a look at this for you. A few questions: 

• Are you located in North America or Europe?
• What type of Nest Thermostat do you have?
  • If you have the Nest Learning Thermostat or Nest Thermostat E, go to Settings > Technical Info > Network > Signal Strength.
    • The signal strength has a maximum value of 100. A signal strength of 75 is considered strong, while a value of 36 or lower is considered weak.
• When was the thermostat installed?
• Where did you install your thermostat? In a room and on a wall or stand?
• Do you have other active Nest Thermostats? If yes, do they show the same issue?
• When did the issue start?
• How big is the difference between the readout of the Nest Thermostat and your thermometer or other thermostats?
• Have you tried any troubleshooting steps? If yes, would you mind listing them?

I'll look forward to your response. 

Best,

Zoe

[Josh231287]

Hi Zoe,

Thanks for replying!

I'll answer your questions in order.....

We are in Europe.

We have the learning thermostat, with a signal strength of 79.

I installed the thermostat in about November 2023.

It is in the living room, on a wall.

We don't have any other thermostats.

We noticed the issue about 6 weeks ago 

I don't have any other thermometers or thermostats to see if there is any differences.

I have tried doing a factory reset, and removing the thermostat from the app and reinstalling, but the same issue is there.

Thank you for your help!

Josh