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Nest thermostat gen3.

Handy4u
Community Member

Installed thermostat 2018. Worked fine until today. Won’t go online and doesn’t light up when approached. Have restarted modem and router several times. Restarted thermostat. Did all the troubleshoot tips but can’t get it to stay on. I’m not tech savvy and elderly. Can someone help me.

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

I will do my best to try to help you here.  When you say it won't go online, I assume you mean on the network, but the thermostat is still "on", as in you can adjust the temperate manually on the thermostat itself ?  If so, it may be a number of things.  Are you able to go into the settings on the thermostat, and see if it can "see" any wireless networks at all?  This would be found under settings - network.  If it can, then can you go to settings - reset - network.  This will remove any wireless settings in the system.  The finally, settings - network - select your wifi name, and enter your wifi password.  Please let me know if this works for you. 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS