Nest thermostat history GONE

[DasGoog7]

After the nest app showing incorrect data yesterday all history is now missing, completely blank history data. 

[Markjosephp]

Hello DasGoog7,

I am sorry for the trouble the missing energy history on your Nest Thermostat is causing you.

We are aware of this unusual occurrence in which the heating and/or cooling usage displayed in the Energy History differs from what is displayed between the summary view and detailed view. This typically occurs when the thermostat restarts in an erratic manner at some point during the day. We see that this could be upsetting, and we appreciate your patience as we try to fix it. But how is it going so far? Do not be reluctant to let me know if you run into any issues. I'll be glad to assist.

Regards,

Mark

[DasGoog7]

Hi, we had a power cut yesterday and the history data is showing lower usage than we actually used. 

[Markjosephp]

Hi there,

I'm sorry for the late response. I'm glad to hear that your energy history is now appearing in the app. I want to make sure everything is good to go here. Feel free to reply if you need more help. Also, you can always reach out to us by starting a new thread for any questions or concerns in the future.

Thanks,
Mark