Nest thermostat incompatible

[Lindagilliland]

So the thermostat no longer supported.  No email with the offer to upgrade and now it tells me there is no thermostat registered to my email address. I definitely see it on my wall . Raised a query and they said they couldn't answer it....how do I rectify this

[jenniffert]

Hi Lindagilliland,

Thanks for reaching out here in the community! I understand that you didn't receive the email with the promo code to upgrade your Nest Learning Thermostat (1st or 2nd gen), and it seems that your thermostat is not associated with your account. I know how important this is for you, and I apologize that you didn't receive the expected answer from our support team. I appreciate you taking the time to contact us, and no worries, I can definitely help you with this!

To properly assist you, could you please provide your case number so that we can verify the information?

Please keep me posted.

Best regards,

Jenniffer

[Lindagilliland]

My case number is 55333000039638.....since received an email....but when I try to purchase the link takes me to the tado German site and advises that I cannot use my UK address to make a purchase....I need to change it.!!!!

[jenniffert]

Hi Lindagilliland,

Thanks for your reply! Upon reviewing the information, it appears you received an email from one of our agents concerning the promo code discount eligibility. I understand that you have the code now but are experiencing an issue placing the order on the Tado website, as it directs you to the German site and doesn't accept your UK address. Therefore, I recommend reaching out to Tado° customer support directly. They are the best team to assist with ordering and address-related concerns.

Keep me posted.

Best regards,

Jenniffer

[Lindagilliland]

having contacted Tado to try and resolve  received new discount code...still not accepting my address.  Tado now seem to have relinquished ownership of the issue and google appear to not wish to help resolve either. Being passed around and getting no resolution. Can you give me a discount code for a new nest. Really disappointing service from both companies