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Nest thermostat incompatible

Lindagilliland
Community Member

Tuesday

So the thermostat no longer supported.  No email with the offer to upgrade and now it tells me there is no thermostat registered to my email address. I definitely see it on my wall . Raised a query and they said they couldn't answer it....how do I rectify this

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1 REPLY 1

jenniffert
Community Specialist
Community Specialist

Friday - last edited yesterday

Hi Lindagilliland,

 

Thanks for reaching out here in the community! I understand that you didn't receive the email with the promo code to upgrade your Nest Learning Thermostat (1st or 2nd gen), and it seems that your thermostat is not associated with your account. I know how important this is for you, and I apologize that you didn't receive the expected answer from our support team. I appreciate you taking the time to contact us, and no worries, I can definitely help you with this!

To properly assist you, could you please provide your case number so that we can verify the information?

Please keep me posted.

 

Best regards,

Jenniffer

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