Nest thermostat offline

[Blooey007]

Had Nest Learning Thermostat since September and it's been fine,  until 3 days ago its gone offline and will not connect to WiFi or even see the router! Nest app on phone doesn't work either and it says its offline. Have tried constantly to fix it and reset and rebooted everything along the troubleshooting guides.

Help!!! Or is there a help phone line to call or get it replaced? Any help much appreciated. 

[Jake]

Hey Blooey007,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hi Blooey007,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,
Jake

[Blooey007]

Hi Jake,

Thank-you so much for your help,  it really was appreciated and you tried to get the system working for us best you could. 

Arrival of new thermostat was within 2 days and brilliant! We've installed it and all working.

I packaged up our faulty device and sent it back via DHL on Saturday just gone 

Thank you

Kind regards

Nina 

Blooey007

[Jake]

Hey Blooey007,

I am glad to be of help, and to hear you have a new device that is working properly. With the issue being resolved, I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake