Nest thermostat problem with temperature settings

[Ellengail]

• My nest thermostat resets and lowers the temperature that I do not want changed

[Jenelyn_O]

Hi Ellengail,

Thanks for reaching out. I'm sorry for the trouble this may have caused you. A few questions: what type of Nest Thermostat do you have? In what country are you located? Do you see any messages or codes on your thermostat or in the app? Do you have any relatives who have access to your home in the app? Checking your thermostat's Energy History might help.

Best,

Jenelyn